The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:
- College degree preferred; degree and management experience may be required per state/provincial requirements.
- Administrator’s License / certification may be required per state/provincial requirements.
- Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
- Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
- Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
- Passion for working with seniors.
- Demonstration of success in managing operating expenses.
- Ability to handle multiple priorities effectively.
- Ability to delegate assignments to the appropriate individuals.
- Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
- Proficient in organizational and time management skills.
- Demonstrates good judgment and problem solving and decision-making skills.
- Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.
- As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
- Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.
